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Professional Experience :
 PT. Mc Donalds Indonesia, Assistant Manager, Operational Division
 PT. Oriflame Indonesia, Supervisor, Account Management
 PT. Service Quality Center Indonesia, Consultant & Trainer
 PT. Bank UOB Indonesia, Assistant Vice President, Head of Measurement & Asses-
ment
 PT. Mega Mahadana Hadiya, Head of Service Quality
 PT. Kalpata Mandiri Konsultama, Senior Partner & Facilitator

Training Expertise :  
 Customer Experience Management.
 Service Quality Development.
 Leadership Development Program.
 Supervisory Development Program
 Sales Development Program
 Capable to design & conduct customized banking technical training programs